Cambridge is a city situated on the River Cam in eastern England. Known for housing one of the best universities in the world, not to forget its gorgeous architecture, it’s easy to see why millions of people from across the globe descend on the city every year.
When you factor in how many people visit Cambridge, they’ll all need somewhere to stay. This is where you come in. If you’ve got a property that you would like to rent out to guests via Airbnb, you don’t have to do all the hard work yourself. There are concierge services you can use that can take the weight off your shoulders. Here are some of the key benefits you’ll receive from using a concierge service in Cambridge.
Allows Guests to Ask Questions
Some Airbnb properties can have complicated amenities that guests find difficult to use. Examples of these can be things like fire features, a hot tub, or pool equipment. Understandably, it can be challenging having to explain to guests how to use such features, especially through Airbnb’s messaging system.
The good news is a concierge service can step in and take over. They can prevent guests from messaging you by instead, showing them how to use the features. Make sure your concierge service knows your home’s amenities inside out and how to use them correctly. Should you take shortcuts, problems can quickly arise. You can use GuestReady who are an Airbnb management Cambridge company. They specialise in Airbnb hosting services in Cambridge.
Identify Guest Issues Immediately
When it comes to guest issues, some can be more challenging than others. If there is a serious problem, guests will naturally want it sorted out as quickly as possible. Should you opt for a concierge service, they can identify any issues right away, so they do not negatively affect your guest’s stay. Hosts must have a protocol in place that allows the concierge team member to handle specific issues without the need for the host to intervene.
The last thing you want is to be inundated with calls from guests with problems. Therefore, having a concierge team handle them will mean you can concentrate on other areas of the business. Make sure you communicate effectively with the concierge team member, so they know what is expected of them.
Prevents Guests from Sending Messages After Checking In
While handling guests’ messages is part and parcel of being a host, there are things you can do to lower the amount of guests from sending you messages and asking questions. For instance, having a concierge team in place will mean guests have someone to talk to and get answers to common questions. For instance, many guests ask whether there is a first aid kit available on the property.
Concierge teams are there to go through every detail of the property with guests. This should lower the number of messages that come your way. Again, make sure you liaise with the concierge team before guests arrive. You may benefit from writing down some answers on paper that can be handed to the concierge team member. They can then refer to the page if they need help without having to call you up.
Gives Guests a Personalised Experience
When guests arrive in Cambridge, they’re sure to want to check out the main tourist attractions. But, they also appreciate having inside knowledge about what to see and what to steer well clear of! With that said, it’s important your concierge team knows of local activities and restaurants. The team member should have the information readily available on the best tourist attractions in the city that guests are sure to enjoy.
Providing this kind of information to guests can elevate their overall experience and make it more enjoyable. In fact, having such knowledge can be the difference between the guest leaving the host a 5-star review, or not!
Saves You Time
One of the great things about having a concierge team by your side is they can deal with the cleaning, turnarounds, laundry, and other day-to-day bits and pieces. This means you don’t have to do them which is sure to save you time. They can also sort out any accidental breakages, maintenance, and repairs.
What’s more, your concierge team are experts when it comes to Airbnb listings. This means they can use their expertise to list your property, as well as abide by the rules and regulations of Airbnb listings. While there may be a surcharge for these additional services, if using them saves you the hassle of making a trip down to organise any resolution, it’s a lifesaver!
24/7 Support
Guests expect their host to be available around the clock. Understandably, you’ve got a life to lead and cannot be behind your screen 24/7! Thankfully, a good concierge service will provide round-the-clock support with an accessible team who can quickly respond to guests’ concerns and questions.
They will be the first point of contact for your guests and can help respond to positive and negative questions promptly and appropriately. All reputable concierge teams will be polite, professional and treat your guests with respect. This means you won’t have guests leaving 1-star reviews! Knowing you’ve got a team in place to handle these issues should bring you peace of mind and let you focus on other parts of the business.
Running an Airbnb business can test your stress and patience. Thankfully, you can enlist the help of a concierge service to come in and take over the small details of handling and hosting guests. Before using a concierge service, make sure to lay out your expectations and let them know how you want them to interact with guests.
Working with a concierge service will ultimately give your guests the best experience possible. Over time, you’ll rack up brilliant ratings and reviews which will draw more and more guests in. This is a win-win when it comes to retaining a profitable Airbnb business while racking in more revenue.
